Privacy Policy

Phazes LLC (“Phazes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website or services.
1. Who We Are
Phazes LLC provides coaching, grief support, and related services, including online offerings, workshops, retreats, and other programs (collectively, the “Services”).
If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:
   •    Legal entity: Phazes LLC
   •    Email: Ramsey@phazescoaching.com
   •    Mailing address: 7419 Pawnee Creek Trail NE, Albuquerque, NM 87113
   •    Phone: +1-505-810-7542
2. Information We Collect
We may collect information about you in a variety of ways when you:
   •    Visit or interact with our website
   •    Fill out forms, such as contact forms, intake forms, or event registrations
   •    Subscribe to our email list or newsletter
   •    Book or participate in coaching sessions, workshops, or retreats
   •    Communicate with us by email, phone, or other channels
2.1 Information You Provide Directly
The types of information you may provide include:
   •    Contact information: name, email address, phone number, mailing address
   •    Account and booking information: appointment details, preferences, time zone
   •    Payment-related information: billing address and limited payment details (we use third-party processors for payments and do not store full payment card numbers)
   •    Coaching-related information: information you voluntarily share in forms or sessions that may include personal background, goals, and other details relevant to coaching
   •    Communications: messages you send us by email, contact forms, or other channels
You are not required to provide any information, but if you choose not to, some features of our Services may not be available.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, such as:
   •    Device and browser information: IP address, browser type, operating system
   •    Usage  pages visited, time spent on pages, clicks, referring URL
   •    Approximate location: derived from your IP address
This information is typically collected through cookies, pixels, or similar technologies. See the “Cookies and Tracking Technologies” section below for more details.
3. How We Use Your Information
We use your information for purposes that include:
   •    Providing and personalizing our coaching and related Services
   •    Scheduling and managing appointments, events, and retreats
   •    Communicating with you about your bookings, questions, and requests
   •    Sending you updates, newsletters, and marketing communications (you can opt out at any time)
   •    Operating, maintaining, and improving our website and Services
   •    Analyzing usage patterns to better understand how our Services are used
   •    Protecting the security and integrity of our systems
   •    Complying with legal obligations and resolving disputes
We do not use your personal information in ways that are materially different from what is described in this Policy without informing you and, where required, obtaining your consent.
4. How We Share Your Information
We do not sell your personal information.
We may share your information in the following circumstances:
4.1 Service Providers and Partners
We may share information with trusted third parties who perform services on our behalf, such as:
   •    Website hosting and maintenance providers
   •    Scheduling and calendar platforms
   •    Email marketing and newsletter tools
   •    Payment processors
   •    Analytics providers
These service providers are permitted to use your information only to perform services for us and are required to protect your information.
4.2 Legal, Safety, and Compliance
We may disclose information if we believe in good faith that such disclosure is necessary to:
   •    Comply with applicable laws, regulations, or legal processes
   •    Respond to valid requests from public authorities
   •    Protect our rights, privacy, safety, or property, and/or that of you or others
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
   •    Operate and secure our website
   •    Remember your preferences and settings
   •    Understand how visitors use our website
   •    Improve performance and user experience
You can usually set your browser to refuse cookies or indicate when a cookie is being sent. If you disable cookies, some features of our website may not work properly.
6. Data Security
We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
   •    Provide our Services
   •    Fulfill the purposes outlined in this Privacy Policy
   •    Comply with our legal obligations
   •    Resolve disputes and enforce our agreements
When we no longer need your information, we will delete or anonymize it in a reasonable timeframe.
8. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, which may include:
   •    Access: Request a copy of the personal information we hold about you.
   •    Correction: Request that we correct inaccurate or incomplete information.
   •    Deletion: Request that we delete certain information, subject to legal exceptions.
   •    Restriction: Request that we limit how we process your information in some cases.
   •    Objection: Object to certain types of processing, such as direct marketing.
   •    Withdrawal of consent: If we rely on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at Ramsey@phazescoaching.com. We may need to verify your identity before processing your request.
You can also opt out of marketing emails at any time by using the unsubscribe link included in those emails.
9. Additional Information for California Residents
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and related laws, including:
   •    The right to know what categories of personal information we collect and how we use and share it
   •    The right to request access to specific pieces of personal information
   •    The right to request deletion of personal information, subject to certain exceptions
   •    The right to correct inaccurate personal information
   •    The right to non-discrimination for exercising your privacy rights
We do not sell personal information, including the personal information of California residents.
To submit a request under California law, please contact us at EMAIL ADDRESS with “California Privacy Request” in the subject line. We may take steps to verify your identity before fulfilling your request.
You may also designate an authorized agent to make a request on your behalf, subject to verification of the agent’s authority and your identity.
10. Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact us at Ramsey@phazescoaching.com, and we will take steps to delete that information as required by law.
11. International Users
Our website and Services are operated from the United States. If you access our website or use our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries, which may not have the same data protection laws as your jurisdiction.
By using our website and Services, you consent to the transfer of your information to the United States and other locations where we or our service providers operate, subject to this Privacy Policy.
12. Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by Phazes LLC. We are not responsible for the privacy practices of such third parties.
We encourage you to review the privacy policies of any third-party websites or services you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable laws.
When we make material changes, we will update the “Last updated” date at the top of this Policy and, where appropriate, notify you by email or through our website.
Your continued use of our website or Services after any changes become effective signifies your acceptance of the revised Privacy Policy.
14. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:
   •    Email: Ramsey@phazescoaching.com
   •    Mailing address: 7419 Pawnee Creek Trail NE, Albuquerque, NM 87113
   •    Phone: +1-505-810-7542